Shipping costs are calculated automatically at checkout and depend on:

• - Destination country/location
• - Size/weight of the package 

The prices will be displayed at checkout (excluding tax and duties). If the customer refuses to receive the parcel, the products will be returned to the Hong Kong warehouse. All related costs (return shipping, etc.) will be deducted from the refund. 

Please note that an additional cost will be charged if the address information changes after the parcel is shipped.

When will I receive my order?

Your parcel will be normally delivery with 2-7 working days.

When will I receive the tracking number?

You will receive an email with the tracking number and details as soon as your order is dispatched. If you would like us to start shipping to your country, be sure to contact us at hello@getthepong.com.  Delivery time is estimated up to 14 days for international shipping.